Dan K. Richardson - Entrepreneurship Development Institute

We Develop Your Most Important Resource... Your Employees!
Course Catalog
Customer Service

Customer Service Skills


Class Registration Details:
Section:1000852
Location: Online
Dates:Offered Anytime
Cost: $65.00
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Course Description:

Failing to realize the importance of customer service and effective communication can lead to increasingly dissatisfied customers.

This course provides valuable advice on how to improve your interactions with customers, including how to overcome barriers to communication as well as how to speak effectively, use vocal cues, and listen actively and use paraphrasing to convey your understanding of the customer's needs.

  • Interacting with Customers
  • Communicating Effectively with Customers
  • Controling Conflict, Stress, and Teim in a Customer Service Environment
  • Dealing with Customer Service Incidents and Complaints
  • Polishing Your Skills for Excellent Customer Service


 



Target Audience:
Individuals who want to develop or refresh their customer service skills.

Course Details:
  • Course Type: eLearning
  • Length: Minimum of 2.50 hours
  • Format: 100% On LIne
  • Once you have completed registration, you will receive an email (usually within 1 business day) with your login instructions.
  • Fees for on-line programs are nonrefundable once access has been given
  • Classes presented by the CCTI@IRSC are for personal enrichment, professional certification and licensing or continuing education purposes only. They do not qualify for college credit and therefore are not eligible for discounts, Florida pre-paid, State tuition waiver programs or funding for college level classes.
  • Please note that in order to maintain the most current offerings and up-to-date information our on-line courses are regularly updated and may vary slightly from the course description published on our website. If you feel that the course assigned to you does not fit your expectations please do not hesitate to contact us.
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